Frequently Asked Questions

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1What is home care?
Home care services are professional support services that allow people to live safely in their homes. These services include companionship, shopping, and assistance in activities of daily living that are not considered skilled care, such as dressing and bathing.
2What differentiates Ingleside at Home from other home and community-based services organizations?
Ingleside at Home is a not-for-profit organization with a mission to provide the highest quality of services to our clients. Our care providers are employees, not contractors, who have been vetted through a rigorous hiring process that includes reference checks, in-person interviews and verification of licensure, if applicable. Ingleside at Home partners with Home Care Pulse, a satisfaction management company that performs monthly surveys to determine the success of client and caregiver engagement. This satisfaction data is used as a benchmark of quality with local and national home and community-based services organizations. In addition, Ingleside at Home is part of the Ingleside family, which includes three Life Plan Communities — Ingleside at Rock Creek, Westminster at Lake Ridge and Ingleside at King Farm — known for quality of service, compassionate care and financial security.
3Is there an initial meeting before services begin?
In order to begin services, Ingleside at Home’s office staff collect demographic data, which can be done in-person or over the phone. A registered nurse will perform an in-home assessment, based on state regulations. Our coordinators will be there to assist you in getting services started.
4What can I expect after the initial meeting?
A service plan will be generated and remain in the home for the client and caregiver to reference. The service plan will also be available electronically for your caregiver.
5Which Ingleside at Home services will be implemented?
Each client’s needs are different. Our dedicated office and clinical staff will assist you in customizing a plan to fit your needs.
6How are Ingleside at Home’s services billed? Can services be billed to long-term care insurance?
Ingleside at Home services are billed on a monthly basis, and the method in which you receive your invoice can be customized at the beginning of your care. We are able to bill some long-term care insurances, and assist in the transmission of documentation needed for claim processing for those that we cannot bill directly. As there are many long-term care policies, we recommend that you reach out to your insurance provider to determine if your long-term care insurance covers our private duty services.
7What are the hiring standards at Ingleside at Home?
All of our care providers are employees, not independent contractors. Every potential candidate undergoes a rigorous screening, including phone and in-person interviews, licensure verification, background checks and confirmation of U.S. employment eligibility, to ensure that every employee meets federal and state requirements and Ingleside at Home’s high standards.
8What type of continuing education and training are required of Ingleside at Home caregivers?
Our personal caregivers receive 12 or more hours of annual continuing education on state or jurisdiction-mandated and in-home-specific topics. Competency testing and skill verification are required for all of our licensed staff. A mentoring program for new hires involves orientation to Ingleside at Home daily operations.
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